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Refund Policy

Our policy regarding refunds and cancellations

Important Notice

Please read this policy carefully before availing our services.

Our services are advisory and facilitation-based. We do not guarantee loan approval, and refunds are subject to the terms and conditions outlined below.

1. General Policy

Singhal Associates provides financial advisory and loan facilitation services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting refunds.

Important: All service fees are agreed upon in writing before services commence. Refund eligibility depends on the stage of service delivery and the specific circumstances of each case.

2. Service Fees

2.1 Advisory Fees

Our advisory fees are charged for:

  • Financial consultation and analysis
  • Documentation preparation and review
  • Lender matching and application facilitation
  • Ongoing support and coordination

2.2 Third-Party Fees

Please note that fees charged by lending institutions (processing fees, administrative charges, etc.) are separate from our advisory fees and are subject to the refund policies of those institutions.

3. Refund Eligibility

3.1 Full Refund Scenarios

Full refunds may be provided in the following circumstances:

  • Service Not Commenced: If you cancel before we have commenced any work on your case, a full refund may be provided (subject to administrative charges, if any)
  • Our Inability to Provide Service: If we are unable to provide the agreed services due to circumstances beyond your control, a full refund will be provided
  • Duplicate Payment: In case of accidental duplicate payments, a full refund of the duplicate amount will be processed

3.2 Partial Refund Scenarios

Partial refunds may be considered in the following cases:

  • Early Termination by Client: If you terminate services after work has commenced but before completion, a partial refund may be provided based on work completed
  • Service Modification: If the scope of services is significantly reduced at your request, a partial refund may be calculated based on the revised scope

3.3 Non-Refundable Scenarios

Refunds will NOT be provided in the following circumstances:

  • Services have been fully completed and delivered
  • Loan application has been submitted to lenders (work completed)
  • Client has provided false or misleading information
  • Client fails to provide required documentation despite multiple reminders
  • Loan is rejected by lenders due to client's credit profile or eligibility (we do not guarantee approval)
  • Client breaches the terms of service agreement
  • Refund request is made after 30 days of service completion

4. Refund Process

4.1 Request Submission

To request a refund, you must:

  1. Submit a written refund request via email to singhalassociatesoffice@gmail.com
  2. Include your full name, contact details, and service reference number (if applicable)
  3. Provide a clear reason for the refund request
  4. Attach any relevant documentation supporting your request

4.2 Review Process

Upon receiving your refund request:

  1. We will acknowledge receipt within 2 business days
  2. We will review your request and the services provided
  3. We may request additional information if needed
  4. We will make a decision within 7-10 business days

4.3 Refund Processing

If your refund is approved:

  • Refunds will be processed within 10-15 business days from approval
  • Refunds will be credited to the original payment method used
  • Bank transfer refunds may take additional time depending on your bank
  • You will receive a confirmation email once the refund is processed

5. Calculation of Refunds

5.1 Work Completed Assessment

For partial refunds, we will assess:

  • Time and resources invested in your case
  • Work completed and deliverables provided
  • Documentation prepared and submitted
  • Consultation hours utilized

The refund amount will be calculated as: Total Fee - (Work Completed Value + Administrative Charges)

5.2 Administrative Charges

Administrative charges may be deducted from refunds to cover:

  • Payment processing fees
  • Administrative overhead
  • Documentation and record-keeping costs

These charges, if applicable, will be clearly communicated during the refund process.

6. Special Circumstances

6.1 Loan Rejection

Important: We do not guarantee loan approval. If your loan application is rejected by lenders, this does not automatically entitle you to a refund. Our services include advisory, documentation, and facilitation, which are provided regardless of the final lending decision.

However, if rejection occurs due to our error or negligence in documentation or application submission, we will review the case and may provide a partial or full refund at our discretion.

6.2 Delays

Delays in loan processing due to:

  • Lender processing times (beyond our control)
  • Client's delay in providing documentation
  • Regulatory or policy changes

Do not qualify for refunds. We will continue to work on your case and provide updates.

6.3 Force Majeure

In case of force majeure events (natural disasters, pandemics, government actions, etc.) that prevent service delivery, we will work with you to reschedule services or provide appropriate refunds based on circumstances.

7. Dispute Resolution

If you are not satisfied with our refund decision:

  1. You may request a review by our management team
  2. Provide additional information or documentation supporting your case
  3. We will conduct a thorough review and provide a final decision
  4. If disputes persist, they will be resolved through mediation or as per the dispute resolution clause in our Terms and Conditions

8. Time Limits

Refund requests must be submitted within 30 days of:

  • Service completion date, or
  • Date of cancellation/termination, or
  • Date you became aware of the issue

Refund requests submitted after this period may not be considered, except in exceptional circumstances at our sole discretion.

9. Payment Method for Refunds

Refunds will be processed using the same payment method used for the original transaction:

  • Bank Transfer: Refunds will be transferred to the bank account from which payment was made
  • Online Payment: Refunds will be credited to the original payment method (credit card, debit card, UPI, etc.)
  • Cash/Cheque: Refunds will be processed via bank transfer or cheque

Please ensure you provide accurate bank account details for refund processing.

10. Contact for Refund Requests

For refund requests or inquiries, please contact us:

Please include "Refund Request" in the subject line of your email for faster processing.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The refund policy applicable to your service will be the one in effect at the time you availed the service.

We recommend reviewing this policy periodically to stay informed of any updates.

12. Acknowledgment

By availing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that:

  • Our services are advisory and facilitation-based
  • We do not guarantee loan approval or specific terms
  • Refunds are subject to the terms outlined in this policy
  • Service fees are for advisory work, not for loan approval